Frequently Asked Questions
Everything you need to know about your TOMS experience.
How do I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on our carrier's website to see the real-time status of your delivery.
What is your return policy?
We offer free returns on all unworn items within 30 days of purchase. Simply use the prepaid return label included in your package or visit our online return portal to start the process.
How do TOMS shoes fit?
Most of our shoes run true to size and are available in medium width only. We recommend ordering the size you normally wear. If you are typically between sizes, we suggest going with the smaller size as TOMS will stretch slightly as you break them in.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Klarna for interest-free installments.
Are TOMS shoes sustainable?
Yes, we are committed to sustainability. We use Earth-friendly materials like organic cotton, recycled polyester, and plant-derived dyes in many of our collections to reduce our environmental footprint.
Do you ship internationally?
Yes, we currently ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.